Satisfação dos responsáveis das crianças atendidas na clínica de odontopediatria do curso de odontologia da universidade do Estado do Amazonas

Abstract

This work aims to evaluate the services received, the profile and perception of users regarding factors that determine satisfaction with the quality of care, conducted in the discipline Odontopediaatrics I and II of the School of Dentistry of the University of the State of Amazonas - UEA. Data collection was conducted through a questionnaire that addressed aspects of clinical care and organizational, applied on direct interview in the waiting room of the clinic. The predominant gender was female and users who attended to the have low to medium levels of education. The responsible for users they had a good relationship with the students and that they were very receptive since the patient arrival. The service of the technician of scraping, endodontic treatment, restoration and teeth cleaning provided by the students were rated as good to excellent, as well as the overall evaluation of the service assisted by teachers and students. In general, the Pediatric dentistry clinic, was rated as satisfactory by the participants, which attributes to the organization, cleanliness, comfort and light concepts received rated as good to superb in the majority of respondents. The notes given to the attendance at Pediatric dentistry clinic of UEA were 8, 9 and 10, all respondents said they would recommend the service of the Integrated Clinic of UEA. As a suggestion for improving the Pediatric dentistry clinic of UEA, was the shortening of the waiting time to start treatment, it was most discussed. However, users are entirely satisfied with the services rendered by the students, both with regard to infrastructure, such as the reception and bond created in the patient-professional relationship.